Privacy Policy
Overview
Innovative Office Solutions (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us online.
Effective Date: Saturday, 4th July, 2026
Information We Collect
Information You Provide
When you fill out forms on our website, we may collect:
- Name
- Email address
- Phone number
- Company name
- Any message or details you submit
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser and device type
- Pages visited and time spent on the site
- Website interaction data, such as clicks, scrolling, and navigation (see “Analytics and Session Recording” below)
- Information about phone calls you make to us, such as the number you call from and call details (see “Call Tracking and Call Recording” below)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate our website, understand how it is used, measure the performance of our advertising, and improve your experience. Cookies are small text files stored on your device by your browser. You can control or disable cookies through your browser settings.
The main cookies and technologies we use are:
| Cookie / Technology | Provider | Purpose |
|---|---|---|
| _clck, _clsk, CLID, MUID, ANONCHK, MR | Microsoft Clarity | Session recording and heatmap analytics to understand how visitors use the site. |
| CallTrackingMetrics attribution cookies | CallTrackingMetrics | Match incoming phone calls to the marketing source that generated them. |
| _ga, _gid | Google Analytics | Measure website traffic and usage patterns. |
| _gcl_au | Google Ads | Measure ad conversions and attribute them to Google Ads campaigns. |
How We Use Your Information
We use your information to:
- Respond to inquiries and requests
- Communicate with you about our services
- Improve our website and user experience
- Measure the performance of our advertising and marketing
- Maintain the security of our website
Analytics and Session Recording
We use Microsoft Clarity, a website analytics tool provided by Microsoft Corporation, to understand how visitors interact with our website.
Clarity records anonymized session data such as mouse movements, clicks, scrolling, and the pages you view. We use this information to identify usability issues and improve the site experience.
Clarity automatically masks sensitive input fields, such as passwords and payment details, and we do not use it to intentionally collect information you type into forms. This behavioral data is shared with and processed by Microsoft and is stored in the United States. You can learn more in the Microsoft Privacy Statement.
Call Tracking and Call Recording
We use CallTrackingMetrics, a call tracking service, to understand which of our marketing efforts lead to phone calls.
To do this, a unique phone number may be displayed to you on our website, and information about your call, such as the phone number you call from, the date and time, and the duration of the call is collected and processed by CallTrackingMetrics on our behalf. This information may be shared with Google Ads to measure the performance of our advertising.
Calls to or from the numbers on our website may be recorded or monitored for quality, training, and record-keeping purposes. Where a call is recorded, we will notify you at the beginning of the call, and by continuing with the call you consent to the recording. If you do not wish to be recorded, you may end the call and contact us using another method listed in the Contact Us section.
SMS Communications
If you choose to receive SMS messages from us, you may receive updates related to your inquiry, appointments, or services.
We do not share, sell, rent, or disclose SMS consent or phone numbers collected for SMS purposes to any third parties or affiliates for marketing purposes.
You can opt out of SMS messages at any time by replying “STOP.”
Sharing of Information
We do not sell your personal information for money.
We may share your information only:
- With service providers who help us operate our website
- With analytics and advertising providers, as described in the “Analytics and Session Recording,” “Call Tracking and Call Recording,” and “Advertising and Your California Privacy Choices” sections
- When required by law
Advertising and Your California Privacy Choices
We do not sell your personal information for money. However, when we use analytics and advertising services such as Google Ads and Microsoft Clarity, some information about your device and browsing activity may be shared with those providers to measure and improve our advertising. Under California law, this type of activity may be considered “sharing” of personal information for cross-context behavioral advertising.
You can opt out of this activity in the following ways:
- Adjust your cookie preferences using the consent banner on our website, where available.
- Enable a Global Privacy Control (GPC) signal in a supported browser or extension, which we will treat as a valid opt-out request.
- Manage Google’s use of your data through Google My Ad Center, and opt out of participating advertising partners through the Digital Advertising Alliance.
Data Security
We take reasonable measures to protect your information, but no method of transmission over the internet is completely secure. Where calls are recorded, those recordings are stored securely and access is limited to authorized personnel.
Your Choices
You may:
- Contact us to update or delete your information
- Disable cookies through your browser settings
- Opt out of advertising-related data sharing as described in “Advertising and Your California Privacy Choices”
- Opt out of communications at any time
Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us.